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In our latest Going Beyond blog post, our series that aims to show what it’s really like to work at Beyond, we spoke to Maxine Karlinsky to learn more about her experience at Beyond and her vision for the customer experience team!
Maxine is our Vice President of Customer Experience - she discusses her journey to Beyond, her experience, and what she loves most about being part of our dynamic company.
How long have you been at Beyond and what is your role?
I recently joined Beyond as the Vice President of Customer Experience and I’m just shy of hitting my first 90 days.
What brought you to Beyond?
The short-term rental (STR) industry is really evolving in terms of the technology landscape as more and more property managers and hosts adopt software to help them grow and scale their revenue and margins. It’s an incredibly exciting space and time to join.
Plus, after every single interaction I had with members of the team during my interview process, I was more and more convinced that I had found something really special at Beyond. Everyone at Beyond is incredibly genuine, smart, and curious. They truly care about the customer's outcome and the value that our product is driving to businesses of all sizes and are passionate about the STR space.
What do you think is the most important aspect of the overall customer experience?
At Beyond, we take a lot of pride in being industry experts and ensuring that we are constantly thinking about our customers’ businesses, their markets, and their revenue. We then serve them with support, insights, and recommendations in many formats, all tailored to help their businesses grow.
As the new leader of the Customer Experience team, what is your vision for the future?
My vision for the future is pretty simple: I want to deliver the best-in-class service, paired with the best-in-class product.
What does that mean to me? Your experience with a company, product, or service is incredibly personal. I believe that creating a best-in-class customer experience means meeting customers’ needs in whatever way works best for them.
For some, that means self-service, with self-paced training for those who like to learn and handle things on their own. For others, it might mean personalized support—like one-on-one sessions through webinars, Zoom calls, or business reviews.
At the end of the day, we’re here as experts to help drive your business forward, no matter what stage it’s in.
What is your favorite part about working at Beyond?
Definitely the global team. We have team members and customers all over the world. It’s truly so incredible how well everyone works together and is able to bridge both the cultural and time zone gaps to come together.
Our Going Beyond series aims to pull back the curtain and show what it’s really like to work at Beyond. Our five core values provide structure for our company decisions, interactions, and work: We Care, We Go Beyond, We Are On The Same Team, We Inspire Trust and We Ship It. If these values resonate with you, then you belong at Beyond too! Check out our careers page for more information and to see open positions: https://www.beyondpricing.com/about/careers
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