Host & Stay's mission is to help make the UK one of the most popular, guest-centric holiday destinations in the world. Their approach and demeanor to how they run their business is all about customer service - including ensuring their owners are happy. To learn more about their experience with Beyond, we spoke to Ben Duncan, the finance director of Host & Stay.
The Challenge
They provide travellers the ability to experience the way locals in small towns across the northern part of the country actually live. They refuse, however, to do this at the cost of making it a bad experience for their homeowners.
Ben told beyond that in his experience a lot of homeowners in the UK tend to be quite "old school", and are used to the more traditional ways of doing things. The first property management businesses did little if any investment into the properties they managed, or didn’t really have the concerns of the homeowners in mind.
The Solution
The approach at Host and Stay has always been to be owner-centric, where their turnkey solutions and management of the entire supply chain of the business side makes it really easy and hands-off for owners. All they know is that they are getting up to 25% more return in revenue from their properties without doing much work for it at all.
Ben adds that Beyond has given them the confidence to price smartly and confidently, without any of the guesswork that they used to do before adopting dynamic pricing. “There were some properties where we wouldn’t have had the guts to price it at that level,” Ben said. “But the algorithm said that the market could bear it, and lo and behold, it did. As an example there is one property where we would normally make about £6,000 a month; we are now consistently making £8,000.”
"We are owner-centric and our turnkey solutions allow for owners to be completely hands-off. All they know is that they are getting up to 25% more return in revenue."
Ben Duncan, Finance Director - Host & Stay
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Host & Stay
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Automated price adjustments based on real-time market trends, eliminating the need for manual corrections.
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Data-backed reports that help Arrived communicate with current and potential owners.
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Automated price adjustments based on real-time market trends, eliminating the need for manual corrections.
Ben Duncan, Finance Director - Host & Stay
"There were some properties where we wouldn’t have had the guts to price it at that level"
