Host and Stay Partners with Beyond to Increase Revenue by 25%

UK
Location
2019
Customer Since
Lift in Revenue
250+
Number of Listings

Host & Stay's mission is to help make the UK one of the most popular, guest-centric holiday destinations in the world. Their approach and demeanor to how they run their business is all about customer service - including ensuring their owners are happy. To learn more about their experience with Beyond, we spoke to Ben Duncan, the finance director of Host & Stay.

They provide travellers the ability to experience the way locals in small towns across the northern part of the country actually live. They refuse, however, to do this at the cost of making it a bad experience for their homeowners.

Ben told beyond that in his experience a lot of homeowners in the UK tend to be quite "old school", and are used to the more traditional ways of doing things. The first property management businesses did little if any investment into the properties they managed, or didn’t really have the concerns of the homeowners in mind.

"We are owner-centric and our turnkey solutions allow for owners to be completely hands-off. All they know is that they are getting up to 25% more return in revenue."

Ben Duncan, Finance Director - Host & Stay

The approach at Host and Stay has always been to be owner-centric, where their turnkey solutions and management of the entire supply chain of the business side makes it really easy and hands-off for owners. All they know is that they are getting up to 25% more return in revenue from their properties without doing much work for it at all.

Ben adds that Beyond has given them the confidence to price smartly and confidently, without any of the guesswork that they used to do before adopting dynamic pricing. “There were some properties where we wouldn’t have had the guts to price it at that level,” Ben said. “But the algorithm said that the market could bear it, and lo and behold, it did. As an example there is one property where we would normally make about £6,000 a month; we are now consistently making £8,000.”

"There were some properties where we wouldn’t have had the guts to price it at that level"

Ben Duncan, Finance Director - Host & Stay

As Ben and the rest of the Host & Stay team look to the future, they are excited about the possibilities. What started out as a family affair managing one property in 2016 has now grown to 250 properties under management. The goal is to double that by the end of calendar year 2021. The English countryside sky certainly seems to be the limit.

“Beyond is our trusted partner in this venture,” said Ben. “I know for certain we wouldn’t be in the position we are in today without them.”

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